When it comes to customer service, there are several methods you can use to increase satisfaction and loyalty, from using social media for quicker responses to offering incentive and reward schemes.
However, while there are lists upon lists of commonly used ways to improve your business and your customer service, there is one method that rarely makes the cut: utilising quick quote systems – as an example, see TNT‘s webpage. Here are some reasons you should use quote forms on your company’s website:
- Great for Limited Staffing
For businesses that are just starting out, freelancers and the self-employed, or SMEs with limited staff members, quick quote systems are a great way to reach out to customers. They can provide customers with fast results, while requiring minimal supervision.
- Faster Responses
Rather than sending e-mails, contacting you via social media, or making phone calls, customers can fill in a form and get a quick response from your company. Essentially, quick quote systems help to reduce wait times, helping to keep your customers happy.
- Saves Time for Important Matters
Sales and customer satisfaction are crucial to business, but they can also be demanding and time consuming. However, by using quick quotes, your time is freed up to focus on other tasks, such as marketing, advertising, building your brand, or completing jobs/orders.
- Helps with Scheduling
When clients use quick quote systems, the relevant information is sent to your business in one place, in a tidy and accessible way. While you may still receive requests through other means, receiving the majority of information in this format makes it easier to schedule your time.
- Quickly Captures Essential Information
This simple process quickly captures all the information required about a potential customer/client, including their contact details. This information can be stored, providing you with an easy way to follow-up, request feedback, and keep them updated on orders or future products/services.
- Could Increase Work Load
Google search engine is the most visited website of 2016, as people continually search for fast answers. As such, it makes sense for businesses to make use of quick quote systems, so that future customers can find what they need at the click of a button.
Quick quote systems are a great way to improve customer service, especially for start-ups or SMEs. They provide fast responses, free up valuable company time and could increase your work load, helping your business to succeed.
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